CRM CONSULTING SERVICES

TechFeat Consulting provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.

We measure the success of our CRM projects using various metrics:

• ROI on investment in CRM licenses and implementation by the client
• Recovery of initial investment through cost savings and increased revenues
• Reduced Transaction volume
• Reduced Transaction level cost
• Increased visibility of customer view

CRM Service Offering
TechFeat Consulting offers end-to-end enterprise solutions ranging from package selection to application support and maintenance.

1. Consulting
   •    Feasibility Analysis
   •    Technology Evaluation & Selection
   •    Project Scoping
   •    Metrics Reporting & ROI
   •    Proof of Concept (POC) development
   •    Application Audit & Health Check
2. Implementation
   •    Implementation Strategy
   •    Functionality Mapping & Gap Analysis
   •    Data Migration
   •    Conference Room Pilot & Training
   •    Full Cycle Implementations & Deployment
   •    Global Rollouts
   •    Release Management
3. Customization & Integration
   •    Custom Object Development
   •    Custom Reports Development
   •    Integration - Data, Process level - EAI / CTI
4. Upgrade Services
   •    Application / Product Upgrade
   •    Database Upgrade
   •    Data Conversion and Migration
   •    Object Migration
5. QA and Testing Services
   •    Testing Process Consulting
   •    Manual, System and Integration Testing
   •    Load Testing
   •    Fail Over and Availability Testing
   •    Test Cases Automation
   •    Reporting Services
6. Business Intelligence and Analytics
   •    Need Analysis
   •    Data Load/ETL
   •    Custom View & Report Development
7. Customer Data Integration
   •    Unification of Customer Data
   •    Multiple Version Integration
   •    Real Time/Batch Data Cleansing
8. Support and Maintenance
   •    Application Support
   •    Customization Support
   •    Database Administration
   •    Application Administration
   •    Performance Tuning

Products and Technologies
TechFeat Consulting CRM practice today offers services related to the leading enterprise packages:

• Siebel / Siebel On Demand
• VTiger CRM
• Sugar CRM
• Sage
• Microsoft Dynamics
• Salesforce.com

Methodologies and Tools
TechFeat Consulting has developed mature and best-in-class methodologies, processes and reusable tools that help our clients get jump start over their CRM initiatives. As these assets have evolved over years of experience in various projects, they can be customized to suit specific engagement need.
 
Our Value Proposition
TechFeat Consulting’ CRM practice is a leading solution provider where customer management is a very vital component of our business strategy. Our deep knowledge of business processes in Sales, Support, Marketing, Service and Analytics help companies realize their business goals in terms of improved customer service, increased revenue, greater market reach, better business processes and lower operational cost. Our methodologies, processes and toolkits accelerate delivery engagements and offer greater values.