Service Overview

Why do we need Process and Productivity Improvement?: As performance of the process and productivity output are directly related with benefit and cost of ROI calculation, we need to look at these two vital points in a macro to micro to nano level in order to sustain the growth momentum as well as to tide over the problems and pains pertaining to them. Most of the organizations have started to revamp their business processes and operations in order to meet the global challenges. In these days of economic globalization, competition in any business is getting tougher and tougher. Therefore, in order to face the challenge, to delight customers and increase the bottom line, competing organizations should make a paradigm shift in their business approach. Customer orientation, business objectives, cost reduction, increased profit, shorter cycle time of a process and better ROI are the latest buzzwords in the business.

Process and productivity improvement: Productivity is a measure of output from a production process, per unit of input; Labor productivity is typically measured as a ratio of output per labor-hour, an input. In order to increase the productivity, the business must have smooth/optimized/benchmarked processes in place. Productivity growth affects wage negotiations, inflation rates, business decisions, exchange rates, capital investment and savings. Government regulations, capacity utilization, among others, all can affect, favorably or unfavorably, productivity rates.

Objectives
The client objective could be any one or more of the following issues:

• To remove non-value added activities in any process or service
• Improve efficiencies of value added activities of any process or service
• Increase staff / resources / assets capability/utility for more productivity
• To have an accurate measurement system for continuous improvement
• To increase customer satisfaction

Why TechFeat Consulting?
TechFeat Consulting is having consultants with industry experience blended with IT experience; many are graduated from IITs and IIMs. Their expertise can be leveraged to understand client’s business related pain areas for viable business solutions. Our management consultants, with 25+ years rich experience in Process & Productivity improvement assignments and management consulting, shall provide cost effective, ROI focused and implementable holistic solution.

Benefits

• Increased top-line, reduced cost, and increased margin
• Increased capacity utilization
• Reduced operational & capital expenses
• Improved customer delight
• Higher employee satisfaction

Tools and Techniques
Our consultants use some of the following tools and techniques to meet the client business objectives:

• Six Sigma
• Lean Practices
• Process Mapping
• Problem Recognition and Recovery
• Process Performance Analysis
• Cause and effect analysis
• Cost-benefit analysis
• BPM tool for modeling and simulation
• Process benchmark
• Productivity benchmark

Business Value
TechFeat Consulting guarantees the following business values on continuous basis when partner with clients.

• Increased top-line / reduced cost / increased margin
• Increased capacity utilization
• Reduced operational & capital expenses
• Improved customer delight
• Higher employee satisfaction
• Increased shareholder value